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Don't offer upgrades that remove your license.

Don't offer upgrades that remove your license. I have a licensed version of the product, it asked me to upgrade and now it's asking me to enter my serial number. I didn't realize that the upgrade would take away my licence. I want my original licence back, these kind of ninja money grabs are just plain awful.

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  • AdminAndy Campbell Smith (Admin, Redgate) commented  ·   ·  Report

    John, I've emailed you personally about this, but in case you don't see that - any upgrades to your Red Gate software that might result in you running an unlicensed version of the software should have a big warning written on them, so it sounds like SQL Compare just lost track of your licence key during the upgrade process. The only case in which you might end up unlicensed is if you're doing a major version upgrade (e.g. SQL Compare 9 to SQL Compare 10) and you don't have a support and upgrades contract.

    If you weren't doing a major version upgrade, you can just re-enter your licence key and that ought to clear you up. If not, please do get in touch and I can point you at a download location for the previous version you were on and you'll be able to downgrade and get working again.